Company: Putian City Hanjiang District Zhuo Xing Rui Trading Co., Ltd.
Website: https://epomatmaster.shop/

1. Return Eligibility

You may request a return if:

  • The item is unused, undamaged, and in original packaging (if applicable).
  • The return request is submitted within 【7/14/30】 days from the date you received the item.
  • The item matches the order details and is eligible for return under this policy.

2. Non-Returnable Items

Unless required by applicable law, we do not accept returns for:

  • Customized or personalized items;
  • Perishable items (e.g., food, fresh goods);
  • Hygiene-related items once opened/used;
  • Digital products or services (if any);
  • Items marked as non-returnable at purchase.

3. Return Conditions for Damaged or Defective Items

If you received an item that is:

  • Damaged on arrival, or
  • Defective / not functioning as described,

please contact us within 【48 hours / 7 days】 of receiving the item and provide:

  • Photos/videos showing the issue, and
  • Your order number.

We will review your request and, if approved, provide instructions for return and a resolution, such as refund or replacement.

4. How to Initiate a Return

To start a return, please:

  1. Contact our customer service at 【email/WhatsApp/other】 with your order number and reason for return.
  2. Wait for our approval and return instructions.
  3. Ship the item back to the address we provide (unless otherwise required by law).

5. Shipping Costs

  • Customer error / change of mind: You are responsible for return shipping costs.
  • Our error / damaged/defective item: We will cover return shipping costs to the extent permitted by law or provide a prepaid label, where available.

6. Refund Timing and Method

After we receive and inspect the returned item (or after we confirm the issue for damaged/defective cases):

  • We will process your refund within 【3–10】 business days.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping fees (if any) are non-refundable, unless required by applicable law.

7. Partial Refunds

In some cases, we may offer a partial refund if:

  • The item is returned with missing parts or shows signs of use beyond what is necessary to inspect it; or
  • The item is not in its original condition.

8. Exchanges (If Offered)

If you request an exchange:

  • Exchanges are subject to product availability.
  • The replacement will be processed after we receive the returned item (or after approval, if damaged/defective).

9. Contact Us

For questions or to request a return, contact:

Customer Service: 【email/phone】
Website: https://epomatmaster.shop/