Company: Putian City Hanjiang District Zhuo Xing Rui Trading Co., Ltd.
Website: https://epomatmaster.shop/

1. Our Commitment

We provide customer support and services to help you place orders, receive products, and resolve issues in a timely and fair manner. We aim to follow applicable laws and maintain respectful communication with all customers.

2. Customer Service Channels

You can contact us through the following channels:

We will respond within 【1–2】 business days (or 【24–48 hours】 during working days), subject to holidays and peak periods.

3. Service Scope

Our services typically include:

  • Order processing and order status updates (where applicable)
  • Product information support (availability, specifications, usage guidance)
  • Handling return/refund requests (if eligible)
  • Support for damaged/defective items (where applicable)

4. Service Limitations

We may be unable to provide assistance for:

  • Requests outside of the return/refund eligibility period
  • Issues caused by improper use, installation, modification, or unauthorized repairs
  • Products that have been altered, damaged by the customer, or do not match the original condition (where inspection is required)

5. Response and Review Process

For issues requiring review (e.g., damaged/defective claims or return requests), we may ask you to provide:

  • order number
  • photos/videos of the issue
  • packaging condition (if relevant)

We will review the case and reply with next steps within 【1–5】 business days.

6. Refund/Replacement Coordination (If Applicable)

If your case qualifies for refund or replacement under our relevant policy:

  • we will confirm the resolution method (refund or replacement) after review/inspection; and
  • we will provide instructions regarding return shipping and timelines.

7. Prohibited Conduct

To protect both our team and customers, we do not allow:

  • harassment, threats, or abusive language toward staff
  • fraudulent claims (e.g., false damage reports, reused labels, altered evidence)
  • attempts to bypass procedures or obtain unauthorized refunds

We may refuse support or take appropriate action if misconduct or fraud is suspected.

8. Changes to This Policy

We may update this policy from time to time. The “Last Updated” date will be shown below.

9. Contact Us

If you have questions, please contact:


Website: https://epomatmaster.shop/