Company: Putian City Hanjiang District Zhuo Xing Rui Trading Co., Ltd.
Website: https://epomatmaster.shop/

1. Shipping Areas

We ship to 【Main regions/countries you serve】. If we do not ship to your location, we will notify you during checkout.

2. Processing Time

Orders are processed within 【1–3】 business days after payment is confirmed (excluding weekends and public holidays). Processing time may vary during peak periods.

3. Delivery Time Estimates

Estimated delivery times are shown at checkout. Typical delivery time is:

  • Standard shipping: 【3–7】 business days after dispatch
  • Express shipping (if available): 【1–3】 business days after dispatch

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, carrier capacity, customs (if applicable), or other factors.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • delivery address,
  • order weight/size, and
  • selected shipping method.

5. Order Tracking

Once your order ships, we will provide a tracking number/link (where available). You can track the shipment with the carrier.

6. Address Accuracy

Please ensure your shipping address is correct. We are not responsible for delays or returns caused by incorrect or incomplete addresses provided by customers.

7. Shipping Restrictions and Split Shipments

We may split shipments if items in an order are fulfilled from different locations. In such cases, you may receive multiple packages.

8. Lost or Delayed Packages

If your tracking shows no movement for 【5–10】 business days, or your package is marked as delivered but not received, contact us with your order number. We will work with the carrier to resolve the issue.

9. Damaged Shipments

If your package arrives damaged or items are missing, please:

  • take photos of the package and items,
  • contact us within 【48 hours / 7 days】 of receipt,
  • provide your order number.

We will review and provide a resolution (refund/replacement) where applicable.

10. Contact Us

For shipping questions, contact:

Customer Service: 【email/phone/WhatsApp】
Website: https://epomatmaster.shop/